Just released! AoA's A Toolkit for Serving Diverse Communities.
This Toolkit provides the Aging Network and its partners with a replicable and easy-to-use method for
providing respectful, inclusive, and sensitive services for any diverse community.
The Toolkit consists of a four-step process and a questionnaire that assists professionals, volunteers and
grassroots advocates with every stage of program planning, implementation and service delivery for older
adult communities, their families and caregivers. The core principles of the toolkit include respect,
inclusion and sensitivity as the hallmarks of quality service. This Toolkit is an invitation to make a cultural shift in service provision, to learn, to grow and fully appreciate the diverse community of older adults that agencies and their partners serve.
AoA Diversity Toolkit